CUMC IT Service Desk
Location: 701 West 168 Street, 2nd floor, New York, NY 10032
Phone: 212-305-4357 (extension 5-Help)
Email: 5help@columbia.edu
Web site: www.cumc.columbia.edu/it
The CUMC IT Service Desk provides a single point of contact for information technology and related customer support for the Columbia University Medical Center community. It offers computer software, and account troubleshooting and resolution, escalation and follow up with other technical groups at Columbia, maintenance of the computer classrooms and labs, and more.
The Service Desk is located right inside the entrance to the 2nd floor of the Hammer Health Sciences Library. Technical support is available seven days a week via phone, walk in, email, and eSupport, which allows technicians to connect to a computer over the network and provide instant assistance. A wealth of resources including tutorials, FAQs, online request forms, and technical news and announcements are also available.
Students can find a Getting Started guide at: http://cumc.columbia.edu/it/getting_started.html
Computer Clusters
http://cumc.columbia.edu/it/links/computerlabs.html
The CUMC IT Service Desk offers public computer clusters at several Columbia University Medical Center locations: Hammer Library Lobby, Hammer 2nd floor, and the PH17 Computer Labs. All locations have Windows XP PCs, with Intel iMacs available at the Hammer locations. The computers are available on a first come, first served basis. Software is provided for word processing, analyzing data, creating charts, graphics, curriculum support, and other applications. All systems are connected to CUMC’s high-speed network and laserjet printers.
The Hammer 2nd floor computing facilities are equipped with 21 PCs in the Computer Classroom, 24 PCs and 8 Macintosh computers in the Microcomputing Lab, and 13 PCs in the E-Lounge area, in addition to two scanners (one connected to a PC and one to a Mac).
The 24-hour Computer Lounge is located near the entrance to the Hammer Health Sciences Library. It is equipped with PCs, Macs, and network printers. The Classroom, Labs, E-Lounge and Computer Lounge systems all have CD burning capabilities and allow for personal USB key or “memory stick” use.
On the main and lower levels of the library there are clusters of library resource computers with basic Internet, research and printing capabilities.
The PH17 Lab computing facility is located on the 17th floor of the Presbyterian Hospital building. It is equipped with 39 PCs and two LaserJet printers. The PH17 facility is open from 8am to 2am seven days a week.
Printing
A total of 18 high-speed LaserJet printers are available at all computing locations including three in student housing and a color printer on the 2nd floor of Hammer. The printers do have a per page charge, with Medical Center students being given a semester allocation of 700 free pages for each Fall and Spring semester and 250 pages for Summer. Students are able to configure their personal computers to connect to the printers. More information can be found at: http://cumc.columbia.edu/it/getting_started/printing.html
Wireless Network Access
Wireless access points are located throughout the library, in Bard Hall housing, and at a number of areas on the rest of the campus to allow for the use of wireless enabled personal computers. Wireless access in the library is available on Lower Level 1, the Lobby and 2nd floor, and extends to both the patio outside of the E-Lounge and the Hammer Library benches and steps. For more information on wireless use and locations at the CUMC campus please see: http://cumc.columbia.edu/it/getting_started/wireless.html
Site Licensed Software
A number of program are free to current students under a site software license. This includes the Microsoft Office Suite for both Windows and Macintosh computers, and Symantec Endpoint security software. Students can purchase SAS statistical analysis software at the Service Desk at an educational discount. Please see the links to these various programs for more information:
http://cumc.columbia.edu/it/getting_started/resnet.html or call (212)305-4357 for help.
The primary use of these facilities is for support of Medical Center education; other uses may be subject to rental fees.
Residence Hall Computing and Customer Service Support
Residence halls at the Medical Center campus are fully wired for high-speed network access, with wireless access available in Bard Hall Lobby and 390 Fort Washington. Instructions on how to connect can be found on our web site at: http://cumc.columbia.edu/it/getting_started/resnet.htmlor call (212) 305-4357 for help.